Applicable Country: Pakistan
At Tech Town Swat, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we offer easy return, exchange, and refund options in line with the following policy.
Accepted Returns & Exchanges
We accept returns and exchanges for:
- Defective products
- Non-defective products (if returned in acceptable condition)
We also offer product exchanges, depending on stock availability.
Return Window & Product Condition
- You can return or exchange products within 7 days of delivery or purchase.
- Items must be in new or slightly used condition, with original packaging and accessories intact.
Return & Exchange Process
All returns and exchanges are handled in-store:
- Visit our store with the product, invoice, and original packaging.
- Our team will inspect the item and process your return or exchange accordingly.
Store Address: [Insert your business address]
Contact for Queries:
Email: techtownswat@gmail.com
Phone/WhatsApp: 03480152906
Restocking Fee
A 10% restocking fee applies to all returned items. This fee is calculated based on the product price and deducted from the refund amount.
Refund Details
- Refunds are processed within 3 business days after return approval.
- Refunds will be issued via the original payment method or bank transfer, based on your preference.
Non-Returnable Items
- Items with physical damage due to misuse
- Products missing original packaging or accessories
- Opened hygiene-related products (e.g., earbuds)
- Software, digital items, and gift cards
Order Cancellations
Orders may only be canceled before dispatch. Once shipped, the order is no longer eligible for cancellation.
Policy Coverage
This policy is applicable for orders and customers within Pakistan only.